Refund and Return Policy for IPTV Antenna
Effective Date: Novembre 1, 2023
This Refund and Return Policy outlines the procedures and guidelines for returning purchased items and requesting refunds from IPTV Antenna (“us”, “we”, or “our”), operating the https://iptvantenna.com website (“the Service”). This policy is compliant with the applicable consumer protection laws in the United States.
1. Return Eligibility
- Time Frame: Returns are accepted within 30 days from the date of purchase.
- Condition of Goods: Returned items must be in the original packaging, unused, and in the same condition as received.
- Exceptions: Certain types of items, such as perishable goods, customized products, or personal care items, may not be eligible for return due to their nature.
2. Refund Process
- Initiating a Refund: To initiate a refund, contact our customer service team at [customer service contact information].
- Inspection: Upon receiving the returned item, we will inspect it and notify you of the status of your refund request.
- Approval: If your return is approved, a refund will be processed to your original method of payment within a certain number of days.
3. Partial Refunds or Restocking Fees
- In some cases, only partial refunds are granted (e.g., items not in their original condition, items returned beyond the return window).
- A restocking fee may be applied to the refund amount for handling and processing.
4. Exchanges
- Eligibility: We only replace items if they are defective or damaged.
- Process: If you need to exchange an item for the same item, send us an email at [customer service email] and send your item to [physical address].
5. Shipping Costs for Returns
- The customer is responsible for paying their own shipping costs for returning an item. Shipping costs are non-refundable.
- If you receive a refund, the cost of return shipping may be deducted from your refund.
6. Non-Returnable Items Certain items cannot be returned, including:
- Gift cards
- Downloadable software products
- Some health and personal care items
7. Legal Compliance This policy is intended to comply with the current laws and regulations regarding refunds and returns in the United States. It does not override any statutory rights you may have as a consumer.
8. Changes to this Policy We reserve the right to modify this policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.
9. Contact Information For more information about our refund and return policy, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at [customer service email] or by mail using the details provided below: 250 flinders street, Melbourne 3000 Australia.